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Support center

Monitoring tickets for IT services

 

Digital support boards are an excellent way to improve the monitoring tickets and support performance,
ensuring that the important numbers to hitting internal support targets are visible and transparent
and that customer needs, be they internal or external, are being met.

RUN / DEVELOPER OPERATIONS

A DevOps wallboard is a great way to track keep sysadmins and developers abreast of their software applications' mission critical key performance metrics like uptime, load time, api calls, cpu process threads, memory usage and the multitude of other components that help deliver a stable end user experience.

MAINTENANCE AND ALERTING

When building and maintaining software and IT activites, there are inevitably times when things break. A DevOps dashboard that monitors your core processes - even just a simple one - can mean the difference between spotting a bug before your users do, and finding a mountain of support tickets from angry customers.

TEAM SUPPORT

When building and maintaining software and IT activities, there are inevitably times when things break. A DevOps dashboard that monitors your core processes - even just a simple one - can mean the difference between spotting a bug before your users do, and finding a mountain of support tickets from angry customers.

References

tereos-logo-monitoring-tickets

CENFE-logo-monitoring-tickets

ID-Kids-logo-monitoring-tickets