In order for a visual management project to be sustainable, it is crucial to appoint referents who encourage their peers to use and maintain the new solutions in place. And this is even more true in the context of visual management which needs to be updated regularly.
If you are the project creator, you are already identified as a referent. But really, what is the role of a referent? We have identified some of them in this article.
Highlight the different issues of visual management
As the person in charge of the project, you have the chance to be naturally seen as a referent in the transformation and company’s digital strategy. This puts you in a privileged position to get move closer to the business needs and become a key resource in your organization.
Companies today are faced with many challenges that we have outlined in this article “Why digitise your visual management wallboard?”. Visual management is an answer to overcoming different challenges and reaching these objectives. For performance and operational excellence, digital visual management guides you to better productivity. For Short Interval Management,the wallboards are a guarantee of transparency and information in real-time. For running a business, the interconnected nature of your visual management tool and your information system allows you to avoid reports and tasks with little value, as well as increasing responsiveness. This is will give a more modern management method within your department, your management methods and your company.
Finally, digital visual management allow you to help teams and the top management to align with the company’s vision. Thanks to the different wallboards, everyone gets the same information and can see the company’s medium term strategy. Access to the wallboards strengthens teamwork in the OKR approach (Objectives and Key Results).
Naming the visual management “key users”
The visual management solution’s “key users” are employees on the ground, representatives of the business needs and IT teams to help facilitate the interaction between different departments and the sustainability of the project. They are in charge of praising its qualities to their colleagues, collating feedback and problems, identifying best practice and stumbling blocks to improve the wallboards’ use and efficiency. They are heavily involved in updating the wallboards.
Having a person or a project team partly dedicated to PingView is necessary to develop the wallboards. These may be key users within the business or the IT department, or even by division. These key users then act as a bridge between the business and the tool. They can control what will be displayed or not. They should take on the role of support manager, this gives them responsibility and allows them to suppress doubts and resolve problems.
Supporting users to use the wallboards
To set yourself as a visual management key person, supporting users input to the wallboard is necessary. This involves communicating procedures and tools to display the right data at the right time. Of course, the ideally you will continue to use the business tools that are connected to PingView, so the information will be updated automatically. However some parts of wallboards, such as team life, do not exist in your classic tools. Employees must then fill in a file provided by the key users who receive training from PingFlow.
During this process, you are in the privileged position of being in communication with the employees, who will naturally look to you for support. And it is thanks to successful support that the project will be a real success.
As you have already seen, being a visual management referent is a very enriching personal experience and the can help you develop new skills. It is also a guarantee that your visual management project will develop over time. Don’t hesitate to consult our information section to find out more.