Your wallboards are now in place and your colleagues seem enthusiastic at their launch. However, be careful not to let that enthusiasm fizzle out! It is not only the setting up a wallboard that will completely transform your management and business. You need to go one step further by including your colleagues and continuing to feed the visual management wallboards in order to make them a central focus of momentum in your organisation. In this post, we give you the keys to create long-lasting visual management.
Tip #1 – Involve all stakeholders
We can never stress this enough! For a visual management project to survive on a day-to-day basis, it is essential to get teams involved from the very beginning: selecting the format, the KPIs to display… That way, your employees will share ownership in the project and be more invested in its success. What’s more, the information chosen will be more relevant to your field.
Indeed, the aim of rolling out visual management tools is to strive for operational excellence. None of this is possible without support from the team. Giving feedback is therefore a must to improve the experience and collaboratively develop the tool as much as possible.
Tip#2 – Introduce rituals
So that using the visual management wallboards becomes second nature to your employees, it is sometimes necessary to create “rituals” and systematic actions. For example, you could introduce regular briefings involving the wallboards: daily, weekly or monthly (even all three!). Right in front of your teams eyes, the wallboards will become an essential part of your meetings over time.
Our customers tell us: they cannot manage without the screens today. They are an integral part of the management and an indispensable collaborative tool. Yvon Bury from La Caisse d’Épargne Hauts de France told us in a previous article: “Today, visual management wallboards are integrated into the day-to-day working life. They foster team spirit and the feeling of belonging. Indicators are designed not just to show what is failing but also to indicate satisfaction”.
Tip #3 – Regularly change the design
The major benefit of visual management lies in the real-time data and information updates, as it minimises the need for manual reports by managers and/or employees. So the Wallboards develop with your company’s output. Changing the widgets becomes an intuitive way to adapt to new KPIs, new priorities, alerts, and even company best practice.
Changing your visual management widgets also lets you bring the wallboards to life in a way to attract the gaze of your colleagues with a new design and stop them from tiring of it. It also allows you to add or delete information and develop the wallboards according to the needs of each team.
Tip #4 – Add some life and energy
Beyond their role as an internal communication device, in implementing lean management, or even visually bringing your performance to life, the wallboards can be used to galvanize your teams in the face of challenges. This can be done informally: organising a table football tournament or betting on the World Cup results by team or individual. In posting the results on the visual management wallboards, your colleagues will be even more motivated to better themselves and look at them.
In a much more formal way, you could even organise tournaments to boost your colleagues’ motivation by displaying your department’s objectives. This allows you to motivate your employees to shine and gives your screens a new dimension. For example, La Caisse d’Epargne Hauts de France has reduced its incident processing times thanks to the wallboards. Beware of abusing them, however. You could stress out your teams instead of motivating them.
Tip #5 – Develop uses in other departments
For the visual management screens to come to life, it is important that they are connected with the teams’ business tools to obtain up-to-date data. This gives you an overview of the business, to cross-reference the data with your department’s in order to deepen the running and analysis of the data.
This also allows other businesses to understand the benefits of visual management and share best practice, or even to influence and support them in installing their own wallboards.
Installing visual management wallboards is not enough. It is absolutely crucial to energize them. In fact, in order to stop their novelty wearing off and make a habit of using them, certain rituals need to be made systematic. But once adopted, the wallboards will quickly become medium for grappling them and driving your business.