For us, there are six steps to implement visual management within your teams. Among them, we find the definition of the objectives, the design of the wallboards, but also the assessment after deployment.
And it is on this step that we will focus in this article.
Take stock internally
First, it is essential to make regular updates on the use of visual management within the department. This allows you to see if the project meets the expectations of the teams in the field, if there is a need for additional training, more support, modification of the screens, etc.
Take advantage of these points to highlight the highs and lows of your use of visual management and then be able to bounce back. Defining what is not working is a first step: is there information missing? Are there too many? Are they poorly presented? Are they useful? Identifying unused areas allows you to recover space and highlight information with greater added value. Also remember to communicate around the improvements made following these points with the teams, in order to show them that things are not set in stone, that their remarks are taken into account. It is essential to reflect and set up a reactive organization, in connection with the indicators and alerts displayed on the wallboards.
There are several ways to do this. You can do this face-to-face during meetings or dedicated workshops, with business referents and project managers. You can also do this anonymously through a questionnaire or survey sent to all users. In this way, you will get more feedback on the negative points, the floor will be freed up and you will thus have direct feedback from the field.
Get support from visual management experts
Using Pingflow can also allow you to do a more in-depth and complete assessment. We accompany you, at the end of each POC, to evaluate the concrete results and suggest ways of improvement. Our methodology is simple: we intervene approximately one to two months after the deployment so that the teams have time to test the screens well in the field. We directly question the employees concerned about their daily use of digital visual management. The questions asked are open-ended so as not to limit the answers only to yes or no. The fact that an external person intervenes also allows the teams to speak more freely what they think. This feedback is essential to make the wallboards evolve over time.
We also take stock with the referents and project managers to report what the field has entrusted to us. Together, we can challenge what is in place, define what can be generalized in the organization, for other services… We obviously adapt to the needs of each company.
Finally, we can also present use cases from other organizations to go faster on your issues or challenge you on your needs from the start.